Then, tried to give us a lower level car than what we booked for the same price. I was at least able to pull up the confirmation email to show the car level I had booked. After all of this, we ended up losing 4 hours of our vacation and paying 50% more that expected. Totally going with Hertz next time. Saw shuttles every 5 minutes, and quoted us a lower price at the airport and assured it was with the mandatory insurance.
Desventajas: Waited 2 hours at the Cancun airport for the National Shuttle to arrive. Guy kept saying it should be here any minute. We could have walked there and back 10 times if he would have told us where it was. When we finally got to the rental car office, they told us our quote did not include insurance that was mandatory. Even though all other rental car companies did include this in their quote.
Desventajas: I arrived later than the time that I had booked the car for and they had given it away and had no alternatives. I had to go elsewhere and pay a lot more. My fault maybe, but they should be clearer about the policy.
Desventajas: Too expensive for a small car. Price was viven when I was in the place. I asked around and there are better rent a car options. Never rent with payless again.
Desventajas: They blatantly lied to my face and stole money from us. I will never rent from Dollar again and I think less of kayak for even featuring then on the website.
Al precio que había cotizado subió más menos un 75% por concepto del seguro de daños a terceros más la gasolina (que implica que me lo entregan con el estanque realizado, y si quiero lo devuelvo vacio)
So I ended up not renting a car and they drove me back with a shuttle to the airport to take a pullman. No fees applied. But anyway, a classical trap or scam. If I rent with Hertz in the US, no insurance is needed and the confirmation mail was the same.
Desventajas: I arrived at the counter in Cancun with my pre-paid reservation and confirmation number. Immediately I was told that there was nothing in my class available and that I would need to pay for an upgrade at an additional $1,200 USD. After I refused and asked for a refund for my reservation, they came down to $1000 upgrade for the same car. This was happening to everyone at this hertz location.
Ventajas: The daily rate was unbelievable so we figured there would be a catch and there was. You have to buy liability insurance that was nearly $30 a day. The car was very basic check here but it served our needs.
Desventajas: The people at the rental place claimed I put a tiny scratch on the car. The car was new but the initial inspection was at night and not thorough so there was no proof that I was responsible for the "damage.
Horrible car, horrible experience, a lot because the car rental is sketchy and also because Kayak should provide better information to their costumers. I would suggest go to one of the rental companies that you know and trust even if you'll have to pay a bit more, at the end it will even trasnochado, since this place hide all the other fees.
Ventajas: Good: the staff was very helpful. The vehicle ran well. Drop off process was easy & quick. The shuttle drivers were helpful and courteous. The lady at the airport when we first arrived was very nice and very helpful
Escribe a continuación la dirección de correo electrónico que utilizas para iniciar sesión en tu cuenta. Se utilizará para restablecer tu contraseña
Desventajas: I will never rent from National ever again. The price of the insurance (they made us buy it, saying that we HAD to take the minimum insurance by law) made the total price for 10 days to go from $195 to $650!